When users make bookings, purchase services, or seek information (including performing searches) through the EaseMyTrip website (both desktop and mobile versions) or via contact centres, EaseMyTrip processes their personal data for the following purposes:

• Providing Travel Services and Products: Fulfilling your requests for travel services and products, such as flight bookings, hotel accommodations, car rentals, or additional services. This includes generating your PNR (Passenger Name Record) and sharing necessary details with travel suppliers or service providers for travel arrangements or payment processing and refunds.
• Fraud Detection and Prevention: Ensuring the safety and security of transactions by identifying and mitigating fraudulent activities.
• Customer Support and Assistance: Addressing customer inquiries and offering support through various channels. This includes resolving issues via contact centres, providing recommendations based on search history and previous bookings, reaching out in case of booking or checkout failures, and handling customer service requests submitted through the Customer Support link.
• Email Marketing: Sending direct marketing emails when you become a customer or engage with EaseMyTrip by showing significant interest in our products or services, such as completing a booking or requesting a quote.

EaseMyTrip processes users' personal data for the following reasons:

1. Providing Travel Services or Fraud Prevention: This is done as necessary to fulfill a contract with the individual or to take steps at their request before entering into a contract.
2. Responding to Customer Inquiries and Providing Support: EaseMyTrip processes data based on its legitimate interest in delivering such services. Similarly, direct marketing to customers or users who have shown interest in EaseMyTrip's products is also conducted under legitimate interest. After careful evaluation, EaseMyTrip has determined that these activities do not override users' interests, fundamental rights, or freedoms. Customers generally expect support for their travel plans and are likely to be interested in related products and services.
   Users can opt out of email marketing at any time by clicking on the 'Unsubscribe' link.

A Passenger Name Record (PNR) is a record of your travel itinerary created when you make a booking through our website or contact centre. It serves as the essential information you provide to access our core services. This data is collected during the checkout process and shared with relevant suppliers, such as airlines or hotels, to confirm your reservation.

The PNR may include details such as your name, phone number, email address, mobile number, date of birth, gender, age, payment information, co-traveler details, passport information, accommodation preferences, special meal requests, flight or service details, and/or TSA Known Traveler Number, as applicable.

When you call our contact centres, we receive your telephone number (unless it is blocked or masked, in which case we may request it) and ask for your email address. These details are primarily used to reconnect in case of dropped calls or to confirm information about your bookings or purchases. Once a booking or purchase is made, we associate it with the provided telephone number and/or email address. This allows our contact centre agents to view your booking or purchase history during future calls, enabling them to assist you more effectively.

Similarly, when you make bookings or purchases on our website, we associate your email address or telephone number with your transactions. If you contact our support team, the agent can use the provided email address or telephone number to access your previous bookings or purchases (such as retrieving past PNR data linked to these details). This helps us offer tailored recommendations and address your issues or inquiries more efficiently.

As mentioned earlier, EaseMyTrip relies on the legal basis of "necessary for the performance of a contract" to provide the travel services and products you purchase. All fields during the booking process are mandatory, and failure to provide the required information will prevent you from completing the booking.

If any information provided is inaccurate, please correct it promptly, including by reaching out to EaseMyTrip customer support. This ensures the validity of your booking or other purchase remains unaffected.

EaseMyTrip has implemented measures to detect and prevent financial fraud. For a small number of transactions, this process involves automated decision-making, which may result in the rejection of a user's booking.

Every day, thousands of transactions are processed on EaseMyTrip's website. A small subset of these is flagged for further analysis based on rules set by EaseMyTrip. These flagged transactions are assessed using an application licensed to EaseMyTrip and hosted on a PCI-compliant server managed by a third-party vendor. The application assigns a risk score to each transaction based on a predefined set of rules.

Some transactions are automatically canceled if they trigger multiple decline rules. Others are reviewed by our fraud team, which may involve contacting banks, cardholders, or performing additional follow-ups before deciding to accept or decline the transaction.

Users affected by these decisions can request human intervention and share their perspective by contacting EaseMyTrip at care@easemytrip.co.uk .